Refund policy
We want you to love your purchase. If something isn't right, here's how we'll make it right.
What can be returned
- Returns are accepted within 14 days of delivery.
- Items must be unused, unopened and in their original packaging.
- Please include your receipt or proof of purchase.
- Custom-made fragrances, gift cards and final-sale items can't be returned.
Return fees
- If you use a return label from us, $5 is deducted from your refund.
- A 5% restocking fee, with no dollar cap, applies to all returns.
- You're welcome to ship the return yourself with any carrier instead.
How to start a return
- Log in to your account and open the order.
- Click Request Return, choose the items and the reason, then submit.
Our return guide walks you through each step. We review requests within 1–2 business days. Once your return is approved, we'll email you the return instructions and an optional discounted shipping label. Returns sent without approval can't be accepted.
Damaged, defective or wrong items
Request a return from your account within 7 days of delivery and describe the problem in the note. We may ask for photos. We'll fix it quickly.
Exchanges
We don't offer direct exchanges. The fastest way to get the item you want is to return the original and place a new order once your return is approved.
Refunds
When your return arrives, we'll inspect it and let you know whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Original shipping fees are not refunded. Your bank or card provider may need a few extra days to show it.
If 15 business days have passed since approval and you still don't see your refund, please check with your bank or card provider first.
EU and UK customers: 14-day right to cancel
If your order ships to the European Union or the United Kingdom, you may return it within 14 days of delivery for any reason. Items must be unused, in their original packaging and come with proof of purchase.
