Amir Scent Bar Return and Exchange Policy

At Amir Scent Bar, we strive to provide you with the best products and services. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

Eligibility for Returns:

• Products must be unused and in the same condition that you received them.
• Products must be in the original packaging.
• Returns must be made within 7 days of arrival date or 14 days of the purchase date whichever is longer. 

Non-returnable Non-Refundable Items:

• Custom-made or personalized products
• Gift cards
• Sale items

Return Process:

• To initiate a return, please contact our customer service.
• Provide your order number, the item(s) you wish to return, and the reason for the return.
• Our team will review your request and provide you with a return authorization and instructions on how to send back the items.

Refunds:

• Once we receive and inspect the returned items, we will notify you of the status of your refund.
• If approved, a refund will be processed to your original method of payment within 10 business days.
• Shipping costs are non-refundable.

2. Exchanges

Eligibility for Exchanges:

• Products must be unused and in the same condition that you received them.
• Products must be in the original packaging.
• Exchanges must be made within 30 days of the purchase date.

Exchange Process:

• To initiate an exchange, please contact our customer service team at [customer service email].
• Provide your order number, the item(s) you wish to exchange, and the reason for the exchange.
• Our team will review your request and provide you with an exchange authorization and instructions on how to send back the items.

Replacement Items:

• Once we receive and inspect the items to be exchanged, we will send out the replacement items within 5 business days.
• If the replacement item is out of stock, we will notify you and offer a refund or alternative options.

3. Damaged or Defective Items

• If you receive a damaged or defective item, please contact our customer service team at [customer service email] within 7 days of receiving the item.
• Provide your order number, a description of the issue, and any relevant photos.
• Our team will review the issue and provide instructions for a replacement or refund.

4. Contact Us

If you have any questions about our return and exchange policy, please contact us at [customer service email] or [customer service phone number].